Terms & Conditions


Customers are advised to allow an extra 4-5 days to our usual order turnaround times.  Delays are currently being experienced due to delayed stock arrival and staff shortages due to COVID illness and isolation requirements.  Please communicate at the time of ordering if you require a specific delivery date so we can assess if this can be achieved.



Please note that shipping companies are experiencing delays, including Toll Overnight satchels.  Alpen will continue to despatch overnight satchels, however there may be a delivery delay.  Please refer to the relevant shipping company websites when you receive your tracking information for updates.

Pallet Orders:  Pallet shortages are requiring us to send our the majority of orders on plain pallets.

Please note that we do not accept returns of COVID-19 related PPE products unless there is a manufacturing default.  


CLEARANCE PRODUCTS:  Please note that returns are not accepted on items listed on the clearance page.  This stock has been reduced in value to be cleared due to a variety of reasons.

Alpen Terms & Conditions May 2021