Terms & Conditions
NOV / DEC 2021 - PEAK SEASON WAREHOUSE OPERATION & SHIPPING DELAYS
Customers are advised to allow an extra 3-4 days to our usual order turnaround times until Christmas 2021. Peak season delays are currently being experienced due to delayed stock arrival and increased order volumes. Please communicate at the time of ordering if you require a specific delivery date so we can assess if this can be achieved.
Please note that all shipping companies are experiencing delays, including Toll Overnight satchels. Alpen will continue to despatch overnight satchels, however there may be a delivery delay. Please refer to the relevant shipping company websites when you receive your tracking information for updates.
Pallet Orders: Pallet shortages are requiring us to send our the majority of orders on plain pallets.
Please note that we do not accept returns of COVID-19 related PPE products unless there is a manufacturing default.
Alpen Terms & Conditions May 2021