Website FAQ:

Q: How long will my order take to arrive?
A: There are a few factors which will determine how long it will take your order to arrive. If you hold a credit account, as soon as your order is picked by the warehouse it will be shipped. Shipping can take anywhere from 1 day to 5 days depending on where you are located. For outer country areas, sometimes there can be a 2-week shipping period due to onforwarders. Alpen strive for a next day dispatch on orders and use a variety of freight companies to deliver your goods as quickly as possible. You can contact our Sales Team to retrieve your con note details for tracking purposes.

Q: I have a pre-paid account, how can I pay?
A: When your order has been picked in the warehouse, the invoice will be provided back to the office. You will then be contacted by the accounts department to make a payment. You can pay via direct debit, credit card or cheque. Your goods will be shipped when payment is received.

Q: What is the minimum order value?
A: Alpen accept a minimum order value of $200 ex GST. Freight is then applied depending on your location and delivery method (standard or express). Free freight is available for orders over $450 for the East Coast major centres (Sydney, Brisbane, Melbourne metro) or $500 for SA, WA, NT or country customers.

Q: Can I buy just 1 packet of a product?
A: No, Alpen are a wholesaler so all products are sold in wholesale quantities which is normally a “unit of sale” comprised of a few packets of each product. For individual packets, you can buy from one of our onsellers.

Q: Pricing:
A: All products are shown ex GST. GST of 10% will be applied to your invoice. Invoice pricing may vary to what is shown on the website. Invoice pricing is final as pricing on the website is generalised.

Q: Are Alpen an Australian Company?
A: YES! Alpen is a born and bred Australian Company. While many products are sourced from around the globe, Alpen is proudly Australian owned and operated.

Q: Where do Alpen supply their products to?
A: Alpen have a sales team which covers every state and territory of Australia. We also have distributors in New Zealand and the Pacific Islands.

Q: How can I become a customer?
A: Complete the “Registration Form” online and the appropriate Sales Representative will be in contact to confirm your account – remember, you must be an ABN holder and be an onseller of our products!

Q: Can I return a product?
A: Yes. If a product is delivered and is faulty or broken on arrival, please complete the Returns form online or contact our Customer Service Team to place a claim. Return or disposal of the product will then be organised. Please note, you MUST know your invoice number and have products ready to return in original condition if the claim is approved. Returns will not be accepted for change of mind reasons on items or if items have been removed from their “unit” packaging.

Q: What brands do Alpen represent?
A: Alpen are proud to stock many of our own brands that have been developed with industry knowledge spanning almost 50 years!

Alpen’s “Parties for Everyone” range covers a comprehensive range of party products including party poppers, sparklers, hats, masks, party favours, noisemakers, banners, decorations, and much more! Two closely branded ranges are “Balloons for Everyone” which provides a great range of retail latex balloons in straight colours and various shapes and sizes including modelling and water balloons! “Candles for Everyone” is also in line with PFE, displaying a large, co-ordinated range of party, numeral, novelty, and decorative candles!

Alpen’s “TableWoW” brand brings top quality colour co-ordinated plastic tableware to the market. The range consists of 17 colours of lunch plates, dinner plates, oval / steak plates, bowls, cups and cutlery! This range has been well matched to our retail tissue napkins and our plastic rectangle, roll, and round table covers. The TableWow collection also stocks a variety of themed paper plates, cups, party invitations and more to cater to the youngest family members, including fairies, pirates, monsters, owls, and a beautifully co-ordinated range of rainbow polka dots, stripes or chevron designs! At the other end of the spectrum, TableWoW’s range also contains stunning silver plastic platters, plates, and cutlery – giving your table the WOW you were after!

Alpen’s “Catering Collection” has been in household cupboards for generations, starting with the humble Toothpick! This range has grown to be a full service table top solution for catering disposables including bulk napkins, doyleys, food and drink accessories including decorated food picks, steak markers, swizzle sticks, flag picks and many more. Restaurant Docket books, muffin cases, baking cases, disposable chef hats and tabletop papers are all additions to the Catering Collection!

To compliment the Catering Collection, Alpen’s latest brand, “Eco Collection,” brings the latest ecofriendly trends to the market including Palm Leaf bowls, plates and platters, along with disposable wooden boats, wooden cones, wooden cups, curly picks, bamboo chopsticks, heart picks, and wooden cutlery. All these products are environmentally sustainable and practical!
Other ranges which are well recognisable in Alpen’s range are “Gala Crepe Paper” and “Best Wishes from Alpen,” covering a range of crepe paper and streamers which are wonderful for many craft occasions and educational purposes and also our range of wrapping paper and gift cards.

Our Brand Partners: Alpen proudly stock and distribute these worldwide brands:
Duni, Sempertex Balloons, North Star Balloons, CTI Balloons, Kaleidoscope, Clik-Click, Balloon Shine, Glimmer Body Art, Wolfe Face Art, Panasonic Batteries, Papermate, Marine Blue Australia, Croma Razors, Verbatim

Alpen are always searching the globe to bring the latest trends to Australia!

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