Website FAQ

February 2021 - COVID Update:

Alpen are continuing to receive and supply orders 5 days per week.  Please contact your Sales Representative or our Customer Service Team if you have any queries. Wishing you good health as we move through this challenging time.

Please note that we do not accept returns of COVID-19 related PPE products unless there is a manufacturing default.  


Q: How long will my order take to arrive?
A: There are a few factors which will determine how long it will take your order to arrive. If you hold a credit account, as soon as your order is picked by the warehouse it will be shipped. Shipping can take anywhere from 1 day to 5 days depending on where you are located. For outer country areas, sometimes there can be a 2-week shipping period due to onforwarders. Alpen strive for a next day dispatch on orders and use a variety of freight companies to deliver your goods as quickly as possible. You can contact our Sales Team to retrieve your con note details for tracking purposes.

Q: Do you close over Christmas?
A: For the 2020 Christmas & New Year period, we have decided to close our office and warehouse from Christmas Eve, 24/12/20 and will reopen on Tuesday 4/1/21.  As we receive a large volume of orders prior to this festive period, we recommend placing your orders by Monday 14th December to ensure delivery.  We do not operate during the NSW public holidays.  Our website remains open for orders 24 hours a day, 365 days per year and your order will be processed on the next working day.

Q: I have a pre-paid account, how can I pay?
A: You can pay for your order online during checkout using our secure eWay Payment gateway using credit card.  This is the fastest method for pre-paid orders.  Alternatively, you can select the "bank transfer" option.  When you do this, your order email confirmation will include Alpen's bank account details for you to make a transfer.  Once you have made the transfer, you can email remittance advice to accounts@alpen.com.au and your order will be released for picking.  If you do not send the email, our accounts department will release your order when they see your payment in out bank account reconciliation. 

Q: What is the minimum order value?
A: Alpen accept a minimum order value of $50 ex GST. Freight is then applied depending on your location and delivery method (standard or express). Free freight is available for orders placed online over the value of $300 ex GST.  (The free freight order value is higher for orders placed via our customer service team or sales representatives.)

Q: Can I buy just 1 packet of a product?
A: No, Alpen are a wholesaler so all products are sold in wholesale quantities which is normally a “unit of sale” comprised of a few packets of each product. For individual packets, you can buy from one of our onsellers.

Q: Pricing:
A: All products are shown ex GST. GST of 10% will be applied to your order during checkout and is visible on your invoice. Website pricing can occasionally have an error due to computer system errors.  We strive to ensure this doesn't happen, but if we notice an error in the pricing in your order, you will be contacted to discuss. 

Q: Are Alpen an Australian Company?
A: YES! Alpen is a born and bred Australian family company. While many products are sourced from around the globe, Alpen is proudly Australian owned and operated.  Alpen are now in the third generation of the Byrne family.

Q: Where do Alpen supply their products to?
A: Alpen have a sales team which covers every state and territory of Australia. We also have distributors in New Zealand and the Pacific Islands.

Q: How can I become a customer?
A: Complete the “Registration Form” online and the appropriate Sales Representative will be in contact to confirm your account – remember, you must be an ABN holder and be an onseller of our products!

Q: Can I return a product?
A: Yes. If a product is delivered and is faulty or broken on arrival, please complete the Returns form online or contact our Customer Service Team within 5 days of delivery to place a claim. Return or disposal of the product will then be organised. Please note, you MUST know your invoice number and have products ready to return in original condition if the claim is approved. Please see our "delivery information" for details on change of mind returns and you can view our full returns policy on our Terms & Conditions page.

Q: What brands do Alpen represent?
A: Alpen are proud to stock many of our own brands that have been developed with industry knowledge spanning almost 50 years!

Alpen’s “Parties for Everyone” range covers a comprehensive range of party products including party poppers, sparklers, hats, masks, party favours, noisemakers, banners, decorations, and much more! Two closely branded ranges are “Balloons for Everyone” which provides a great range of retail latex balloons in straight colours and various shapes and sizes including modelling and water balloons! “Candles for Everyone” is also in line with PFE, displaying a large, co-ordinated range of party, numeral, novelty, and decorative candles!

Alpen’s “TableWoW” brand brings top quality colour co-ordinated plastic tableware to the market. The range consists of 17 colours of lunch plates, dinner plates, oval / steak plates, bowls, cups and cutlery! This range has been well matched to our retail tissue napkins and our plastic rectangle, roll, and round table covers. The TableWow collection also stocks a variety of themed paper plates, cups, party invitations and more to cater to the youngest family members, including fairies, pirates, monsters, owls, and a beautifully co-ordinated range of rainbow polka dots, stripes or chevron designs! At the other end of the spectrum, TableWoW’s range also contains stunning silver plastic platters, plates, and cutlery – giving your table the WOW you were after!

Alpen’s “Catering Collection" has been in household cupboards for generations, starting with the humble Toothpick! This range has grown to be a full service table top solution for catering disposables including bulk napkins, doyleys, food and drink accessories including decorated food picks, steak markers, swizzle sticks, flag picks and many more. Restaurant Docket books, muffin cases, baking cases, disposable chef hats and tabletop papers are all additions to the Catering Collection!

To compliment the Catering Collection, Alpen’s brand, “Eco Collection,” brings the latest ecofriendly trends to the market including Palm Leaf bowls, plates and platters, along with disposable wooden boats, wooden cones, wooden cups, curly picks, bamboo chopsticks, heart picks, and wooden cutlery. All these products are environmentally sustainable and practical!
Other ranges which are well recognisable in Alpen’s range are “Gala Crepe Paper” and “Best Wishes from Alpen,” covering a range of crepe paper and streamers which are wonderful for many craft occasions and educational purposes and also our range of wrapping paper and gift cards.

Our Brand Partners: Alpen proudly stock and distribute these worldwide brands:
Duni, Sempertex Balloons, OakTree Uk, CTI Balloons, Kaleidoscope, Clik-Click, Balloon Shine, Panasonic Batteries, Papermate, Marine Blue Australia, Croma Razors, Verbatim

Alpen are always searching the globe to bring the latest trends to Australia!

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